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Troubleshooting cardWatch

Use this grid to help troubleshoot problems you may be experiencing with cardWatch.

If this still doesn't help then feel free to contact us. Make sure you give a clear and detailed description of the problem and also let us know exactly which camera you have and how you have setup cardWatch to read your camera.

Symptom Possible Cause
No thumbnails are visible. cardWatch just shows the icon (shown below) in place of the thumbnail previews.

The most likely reason for this is cardWatch doesn't understand the image file format.

cardWatch uses msdcraw.dll to load thumbnails from supported image files (see the note here for a list of supported formats). msdcraw.dll is neither written or supported by us so we can't really help you if you image files are not supported. However msdcraw.dll is continually being updated and it's possible there is a newer version available. You can check here.

Note: Updating msdcraw.dll is not for the faint of heart. If you're not sure, don't do it.

Tips: -

  • Make sure you backup your existing msdcraw.dll file before attempting to update.
  • Also make sure cardWatch is not running before updating.
  • It may also be a good idea to backup all the INI files in the cardWatch install folder before attempting to run cardWatch with a new msdcraw.dll for the first time.
No Images in the main
window. Not even
the thumbnails shown
above.

There can be a number of reasons for this: -

  • Wrong camera type selected. See settings
  • Wrong drive letter selected. See settings
  • File Types on the camera/memory card are different from those in the camera profile. If you are using a Custom Camera Profile then check the file types are correct. If you are using an existing profile then tell us - we may have made a mistake in the profile. In the meantime, you could create a Custom Camera Profile to get round the issue.
  • Files on the camera/memory card are marked hidden (why that should be is beyond me).

I have my camera (or memory card) plugged in and can see it in Windows but cardWatch doesn't show it. Also, at the top left of the main window where it says should say what camera type I have it just says: -

Camera:

Are you sure you have the correct camera selected in the settings? Cameras configured to be watched by cardWatch are highlighted in the list box. E.G.

Also, make sure you have the correct drive letter selected.

cardWatch sees my camera and the source location but doesn't show any images. I'm using a custom camera profile.

Your problem could be cause by one of the following in the custom camera profile: -

  • Folder is set wrong. Make sure you have the FULL path to the images minus the drive letter and the :
  • File Type is set wrong. You've included the . in the file extension. Remove it and try again.
  • File Type is missing. You've forgotten to add the file type for your camera.

See here for more information on Custom Camera Profiles.
I minimised cardWatch but now it won't come back when I insert my camera/memory card.

cardWatch is programmed to minimise/restore automatically when a camera/memory card is inserted. If you Minimise or restore manually it switches off this feature until the next time cardWatch starts.

To get cardWatch back, right click the cardwatch icon in the system try and select "Transfer Window"
With the preview window, it disappears every time I move the mouse over one of the thumbnails.

cardWatch has to do this or the preview would not be able to update without you having to click the main transfer window each time. Something that would quickly become frustrating.

Best advice we can give is to move the preview window into a position where you can see both it and the main transfer window. If you can't do that due to too low a resolution then you could either make the preview size smaller (see the settings for this) or make the main window smaller. cardWatch will remember the position and sizes of both windows.

Supported Camera Formats

At the time of writing msdcraw.dll supports the following RAW formats.
(Note: This is NOT a list of cameras supported by cardWatch.)

  • Adobe Digital Negative (DNG)
  • AVT F-145C
  • AVT F-201C
  • AVT F-510C
  • AVT F-810C
  • Canon PowerShot 600
  • Canon PowerShot A5
  • Canon PowerShot A5 Zoom
  • Canon PowerShot A50
  • Canon PowerShot A610
  • Canon PowerShot A620
  • Canon PowerShot Pro70
  • Canon PowerShot Pro90 IS
  • Canon PowerShot G1
  • Canon PowerShot G2
  • Canon PowerShot G3
  • Canon PowerShot G5
  • Canon PowerShot G6
  • Canon PowerShot S2 IS
  • Canon PowerShot S3 IS
  • Canon PowerShot S30
  • Canon PowerShot S40
  • Canon PowerShot S45
  • Canon PowerShot S50
  • Canon PowerShot S60
  • Canon PowerShot S70
  • Canon PowerShot Pro1
  • Canon EOS D30
  • Canon EOS D60
  • Canon EOS 5D
  • Canon EOS 10D
  • Canon EOS 20D
  • Canon EOS 30D
  • Canon EOS 300D / Digital Rebel / Kiss Digital
  • Canon EOS 350D / Digital Rebel XT / Kiss Digital N
  • Canon EOS 400D / Digital Rebel XTi / Kiss Digital X
  • Canon EOS D2000C
  • Canon EOS-1D
  • Canon EOS-1DS
  • Canon EOS-1D Mark II
  • Canon EOS-1D Mark III
  • Canon EOS-1D Mark II N
  • Canon EOS-1Ds Mark II
  • Casio QV-2000UX
  • Casio QV-3000EX
  • Casio QV-3500EX
  • Casio QV-4000
  • Casio QV-5700
  • Casio QV-R51
  • Casio QV-R61
  • Casio EX-S100
  • Casio EX-Z4
  • Casio EX-Z50
  • Casio EX-Z55
  • Casio Exlim Pro 505
  • Casio Exlim Pro 600
  • Casio Exlim Pro 700
  • Contax N Digital
  • Creative PC-CAM 600
  • Epson R-D1
  • Foculus 531C
  • Fuji FinePix E550
  • Fuji FinePix E900
  • Fuji FinePix F700
  • Fuji FinePix F710
  • Fuji FinePix F800
  • Fuji FinePix F810
  • Fuji FinePix S2Pro
  • Fuji FinePix S3Pro
  • Fuji FinePix S5Pro
  • Fuji FinePix S20Pro
  • Fuji FinePix S5000
  • Fuji FinePix S5100/S5500
  • Fuji FinePix S5200/S5600
  • Fuji FinePix S6000fd
  • Fuji FinePix S7000
  • Fuji FinePix S9000/S9500
  • Imacon Ixpress 16-megapixel
  • Imacon Ixpress 22-megapixel
  • Imacon Ixpress 39-megapixel
  • ISG 2020x1520
  • Kodak DC20
  • Kodak DC25
  • Kodak DC40
  • Kodak DC50
  • Kodak DC120
  • Kodak DCS200
  • Kodak DCS315C
  • Kodak DCS330C
  • Kodak DCS420
  • Kodak DCS460
  • Kodak DCS460A
  • Kodak DCS520C
  • Kodak DCS560C
  • Kodak DCS620C
  • Kodak DCS620X
  • Kodak DCS660C
  • Kodak DCS660M
  • Kodak DCS720X
  • Kodak DCS760C
  • Kodak DCS760M
  • Kodak EOSDCS1
  • Kodak EOSDCS3B
  • Kodak NC2000F
  • Kodak ProBack
  • Kodak PB645C
  • Kodak PB645H
  • Kodak PB645M
  • Kodak DCS Pro 14n
  • Kodak DCS Pro 14nx
  • Kodak DCS Pro SLR/c
  • Kodak DCS Pro SLR/n
  • Kodak P850
  • Kodak P880
  • Kodak KAI-0340
  • Konica KD-400Z
  • Konica KD-510Z
  • Leaf Aptus 17
  • Leaf Aptus 22
  • Leaf Aptus 65
  • Leaf Aptus 75
  • Leaf Cantare
  • Leaf CatchLight
  • Leaf CMost
  • Leaf DCB2
  • Leaf Valeo 6
  • Leaf Valeo 11
  • Leaf Valeo 17
  • Leaf Valeo 22
  • Leaf Volare
  • Leica Digilux 2
  • Leica Digilux 3
  • Leica D-LUX2
  • Leica D-LUX3
  • Leica V-LUX1
  • Logitech Fotoman Pixtura
  • Micron 2010
  • Minolta RD175
  • Minolta DiMAGE 5
  • Minolta DiMAGE 7
  • Minolta DiMAGE 7i
  • Minolta DiMAGE 7Hi
  • Minolta DiMAGE A1
  • Minolta DiMAGE A2
  • Minolta DiMAGE A200
  • Minolta DiMAGE G400
  • Minolta DiMAGE G500
  • Minolta DiMAGE G530
  • Minolta DiMAGE G600
  • Minolta DiMAGE Z2
  • Minolta Alpha/Dynax/Maxxum 5D
  • Minolta Alpha/Dynax/Maxxum 7D
  • Nikon D1
  • Nikon D1H
  • Nikon D1X
  • Nikon D2H
  • Nikon D2Hs
  • Nikon D2X
  • Nikon D40
  • Nikon D50
  • Nikon D70
  • Nikon D70s
  • Nikon D80
  • Nikon D100
  • Nikon D200
  • Nikon E700 ("DIAG RAW" hack)
  • Nikon E800 ("DIAG RAW" hack)
  • Nikon E880 ("DIAG RAW" hack)
  • Nikon E900 ("DIAG RAW" hack)
  • Nikon E950 ("DIAG RAW" hack)
  • Nikon E990 ("DIAG RAW" hack)
  • Nikon E995 ("DIAG RAW" hack)
  • Nikon E2100 ("DIAG RAW" hack)
  • Nikon E2500 ("DIAG RAW" hack)
  • Nikon E3200 ("DIAG RAW" hack)
  • Nikon E3700 ("DIAG RAW" hack)
  • Nikon E4300 ("DIAG RAW" hack)
  • Nikon E4500 ("DIAG RAW" hack)
  • Nikon E5000
  • Nikon E5400
  • Nikon E5700
  • Nikon E8400
  • Nikon E8700
  • Nikon E8800
  • Olympus C3030Z
  • Olympus C5050Z
  • Olympus C5060WZ
  • Olympus C7070WZ
  • Olympus C70Z,C7000Z
  • Olympus C740UZ
  • Olympus C770UZ
  • Olympus C8080WZ
  • Olympus E-1
  • Olympus E-10
  • Olympus E-20
  • Olympus E-300
  • Olympus E-330
  • Olympus E-400
  • Olympus E-500
  • Olympus SP310
  • Olympus SP320
  • Olympus SP350
  • Olympus SP500UZ
  • Olympus SP510UZ
  • Olympus SP550UZ
  • Panasonic DMC-FZ30
  • Panasonic DMC-FZ50
  • Panasonic DMC-L1
  • Panasonic DMC-LC1
  • Panasonic DMC-LX1
  • Panasonic DMC-LX2
  • Pentax *ist D
  • Pentax *ist DL
  • Pentax *ist DL2
  • Pentax *ist DS
  • Pentax *ist DS2
  • Pentax K10D
  • Pentax K100D
  • Pentax Optio S
  • Pentax Optio S4
  • Pentax Optio 33WR
  • Phase One LightPhase
  • Phase One H 10
  • Phase One H 20
  • Phase One H 25
  • Phase One P 20
  • Phase One P 25
  • Phase One P 30
  • Phase One P 45
  • Pixelink A782
  • Polaroid x530
  • Rollei d530flex
  • RoverShot 3320af
  • Samsung GX-1S
  • Samsung GX-10
  • Sarnoff 4096x5440
  • Sigma SD9
  • Sigma SD10
  • Sinar 3072x2048
  • Sinar 4080x4080
  • Sinar 4080x5440
  • Sinar STI format
  • SMaL Ultra-Pocket 3
  • SMaL Ultra-Pocket 4
  • SMaL Ultra-Pocket 5
  • Sony DSC-F828
  • Sony DSC-R1
  • Sony DSC-V3
  • Sony DSLR-A100
  • Sony XCD-SX910CR
  • STV680 VGA
cardWatch © 2007 opcs
Written By Neil Farquharson